PRIVACY NOTICE

PRIVACY NOTICE

The Privacy Policy (hereinafter referred to as “Privacy Policy”) is with respect to protection, use and sharing of personal information of the User of the website www.envia.com. (hereinafter referred to as Envia.com) having their address for service in India at 305, Marine Chambers, New Marine Lines, Mumbai-400020) and the services of providing Logistic solutions to various Users. The User may require to provide identifiable information. By browsing/subscribing to Envia.com´s services you expressly give your consent to terms of the Privacy Policy as well as the Payment gateway which Envia.com as tied up with.

In accordance with the provisions of the law in force in India, Envia.com has detailed the terms of Privacy Policy herein below. Envia.com´s Privacy Policy is subject to change at any time without notice. To ensure you are aware of the changes, please review this document periodically.

DEFINITIONS:

1. User. The term User includes any individual, firm, company, association of persons who subscribes to the services provided by Envia.com and uses the services of logistic solutions (hereinafter referred to as Solutions) by creating an account with Envia.com by creating a unique email ID and password and detailing other Credentials to access your respective accounts.

2. Personal Information. Any information/data disclosed by the User/subscribers by which the User stands to be identified which includes, however not limited to names, addresses, zip code, postal code, email addresses, telephone numbers, telephone numbers, mobile numbers, debit and/or credit card details, QR codes.

3. Cookies. Small text files that are stored on the hard drive of the viewers/visitors computer and are used for record-keeping purposes and are identifiers, which a website can send to the viewers/visitors browser to keep on your computer to facilitate the viewers/visitors next visit to Website.

TERMS OF PRIVACY POLICY:

1. Purpose of the processing of your personal data. The personal information provided by the User will be used only for:

i. To create a User file in order to collect, identify and process the Users name, contact information in order to provide the User with access to the services provided by Envia.com and to response to requests made by the User.

ii. To be used as the origin and/or destination address of the transportation services contracted through Envia.com´s website as well as for the use of the customized services provided to the User by Envia.com. These data are essential for internal control, improvement and customization of services

iii. Address complaints, suggestions and requests derived from the contracted services.

iv. Verify the existence of coverage in your home.

v. Billing and collection of contracted services and to complete transactions with User when and if the User purchases any of the services provided by Envia.com.

vi. Evaluate the quality of the service Envia.com provides, to fulfill the obligations Envia.com has contracted with you and improve the responsiveness of the services.

vii. Contact you and your contacts and / or references to follow up on any issue related to the services or with the present purposes.

viii. To comply with our legal obligations under applicable laws, cooperate with public and government authorities and resolve disputes and address complaints.

ix. To display personalized advertisements to you and to send to you marketing communications about us including our services

x. To improve the responsiveness, Cookies or other similar electronic tools may be used. Cookies are useful for enabling the browser to remember information specific to a given user. Envia.com places both permanent and temporary cookies in your computer's hard drive. Envia.com cookies do not contain any of your personally identifiable information. The information collected and analyzed is used to improve the services. A cookie cannot read data off the hard drive.

2. Envia.com may require to share your Personal Data collected with third parties including:

i. For marketing purposes

ii. Advertising purposes and to send to you marketing communications about us, our services

iii. Commercial prospecting, the foregoing to offer you various services provided by third parties.

iv. Our contracted third parties for the purpose of processing Personal Data for customer support, marketing, technical operations and account management.

v. Third-party social media and advertising networks, which usually act as separate controllers, so that we can advertise on their platforms.

vi. Notify you about new services or products that are related to those already contracted or acquired.

vii. Carry out studies on consumer and market habits.

viii. Our contracted service providers that process Personal Data on our behalf for IT and system administration and hosting, credit card processing, research and analytics, marketing, customer support and data enrichment.

3. Contents of Personal Data.

The Personal Data (as defined above) may be collected from the User requesting all/any of the following information:

i. Users First Name

ii. Users Last Name

iii. Users email ID

iv. Users Tax Number

v. Any other documents that prove the identity or, where appropriate, the legal

representation of the User

vi. The clear and precise description of the personal data with respect to which one

seeks to exercise any of the aforementioned rights, and

vii. Any other element or document that facilitates the location of personal data

viii. Biometric data

For biometric and/or personal data requiring special protection, your express consent will be obtained by any technological means available.



4. Users’ rights on Personal Data

User has certain rights relating to your Personal Data, subject to local data protection laws. These rights may include:

i. To access your Personal Data held by us

ii. To rectify inaccurate Personal Data and, taking into account the purpose of processing the Personal Data, ensure it is complete

iii. To erase/delete/revoke your Personal Data, to the extent permitted by applicable data protection laws

iv. To restrict our processing of your Personal Data to the extent permitted by law

5. Transfer of Personal Data

Envia.com shall not be at the liberty to transfer the Users Personal Data collected without the consent of the User, except when:

i. Is requested by government agencies.

ii. Is requested by banking or credit institutions, to make payments and transfers, and/or

iii. When it is required to execute the services contracted with third parties. For example, if you request the acquisition of services and / or products by third parties through Envia.com website in which it is necessary to transfer personal data,

in which case the User and / or Client must directly consult the privacy notice of the third party

iv. The data appears in publicly accessible sources

v. Personal data undergoes a prior decoupling procedure

vi. There is an emergency that could potentially harm an individual to him or her property

vii. Are essential for medical care, prevention, diagnosis, legal purposes, the provision of health care, medical treatments, or the management of health services, if the User is not in a position to grant consent, in the terms established

by the Health Law and other applicable legal provisions and that said data processing is carried out by a person subject to professional secrecy or equivalent obligation or resolution issued by competent authority

viii. If you provide feedback about the Website and the contents posted on the Website, Envia.com may retain the information disclosed as may be necessary to resolve disputes, provide customer support, resolve troubleshoot problems or for any other purpose consistent with the Privacy Policy. We will collect any information contained in such feedback and will treat the Personal Data in it in accordance with this Privacy Policy

6. General Information.

i. In the unlikely event, the Software has a temporary glitch, and the Users personal information is displayed on the site even though they have configured their preferences otherwise, there will be no liability against Envia.com for the same.

Envia.com will do its best to work with the User if these types of situations arise, but the sole remedy in these cases is to have Envia.com try to rectify the problem as soon as it can. Envia.com might also make ad hoc use of the User information in

ways it can’t contemplate here.

ii. In case the information provided in the form by the User is erroneous or insufficient, or the corresponding accreditation documents are not accompanied. Envia.com within 10 (ten) business days of receiving the request, may require you to

provide the elements or documents necessary to process it. You will have 10 (ten) business days to meet the request, counted from the day after you received it. If no response is given within this period, the corresponding request will be

considered as not submitted.

iii. Envia.com will notify User of the determination/termination/revocation of account requested within a maximum period of 20 (twenty) business days from the date the request was received. The account shall remain terminated/revoked within 30 business working days from the date of receipt of such request.

iv. You may limit the use or disclosure of your personal data by sending your request to the email info@envia.com..

v. Envia.com reserves the right to make any changes/modifications in the Privacy Policy as it deems appropriate and will update the effective date in order to keep the User of the Website/Software aware and informed. In case of any material changes, Envia.com will notify the User by sending an email or stating it in the Privacy Policy or on the homepage of the Website.

vi. Please also visit our Terms of Use section establishing the use, disclaimers and limitations of liabilities governing the use of our website at Terms of Use.

vii. Any questions or clarifications with respect to this Privacy Policy can be sent to info@envia.com.